Yesterday, my husband and I were doing errands and stopped by Wendy's for a late lunch. We walked up to the door and it was locked. What? Are they closed? There's cars at the drive-in. They can't be closed, can they? We looked in the tinted windows. Only one person sitting in the dining room -- an employee. We knocked on the windows. She looked at us and then looked away. We were about ready to leave when my husband walked around the building to the other side. That door was unlocked. He walked in. He came over to the other door and tried to open it for me. It still would not open. No one came to help. I ended up walking around to the far door and going inside. I immediately went to the counter and asked for the manager.
After a couple minutes, the manager arrived. I asked if she knew the door was locked. She said yes. I said that if the door wasn't working, she should put a sign up saying so and telling people to use the other door (instead of leaving). I asked if the restaurant was required by law to have two working and unlocked doors. She said yes. She acted like the locked door was my problem and she didn't want to be bothered with it or me, but she hurried over to the locked door and messed with it. Whatever she did at the top of the door worked. The door was now unlocked.
Guess she didn't want me to call the fire department to enforce the unlocked door requirement. Geez, people. Would you please think about your customers. Make it easy for them to spend money at your business. And if a customer has a concern, the least you could do is act interested.
I'm not a Wendy's fan anyway (my husband is). I don't like their french fries. And, if they act like they don't like me or don't want me around, no problem, I'll go somewhere else next time. Customer service is about the customer!
