Today's milk shake moment at Fresh Market

I spent most of the morning at a hearing with the NC Board of Chiropractic Examiners. I filed a complaint about an area chiropractor for unprofessional/unethical treatment/care/business processes. It should never have come to this but the doctor obviously never read "The Milkshake Moment" and she forced my hand. But, enough on that torturous activity (for now).

On the way home, I stopped at The Fresh Market because my husband requested fish for dinner (he asks, I deliver!). While in the meat department, I also asked for some bacon. Do I choose market style at $4.99/lb or applewood smoked at $7.99/lb? Both people behind the counter gave me an opinion and explained the difference (one cooks more crispy, the other more chewy -- who knew?). A woman standing next to me (who I want to adopt as my local mom - my real mom is wonderful, but too far away) gave me her recommendation. I accepted her recommendation and asked for a pound of the market style bacon. The employee got me a pound of bacon and then gave me a couple strips of the applewood smoked in a separate package AT NO CHARGE, so I could taste test for myself. Wonderful! I will do just that and definintely buy more from them in the future.

Now to checkout. The young man at the checkout counter saw a woman standing past the cash register looking not completely happy. He asked her if he could help her -- she started complaining about something she bought (I couldn't hear the conversation, it didn't matter, it was his reaction). He asked me if I could wait a minute while he help her (she was there first). I said sure and then with no questions gave her a refund, told her to keep the product anyway and told her to go back to the deli and gave her instructions on how to get the deli employees to give her what she really wanted. He didn't call a manager. He didn't ask permission. He did what was right for the customer and still was polite to me while I waited. That's the way it should be done. That's why I shop at Fresh Market even if it costs a little more.

Hooray for these Milkshake Moments!