Last Thursday, we celebrated Christmas. I know most of you were celebrating Thanksgiving. We did that too. My husband and I went to Nashville to spend the holiday with my daughter Katie and her husband Jason. Because they have too many families to see, we have always combined Thanksgiving and Christmas and she sees other family members in December. So, I did the majority of my Christmas shopping early and we opened presents last Thursday.
My daughter sent me an email wish list from Victoria's Secret. The minute I received the email, I went on line and placed my on line order and had it shipped to Nashville so I didn't have to carry it on the plane. Not 5 minutes after I placed the order, I received another email from my daughter saying she needed a different size. I won't even tell you what small size my hot daughter needs now ... more power to the Y and her spinning class.
I got on the phone to Victoria's Secret. A wonderful woman whose name I missed helped me. I told her I was trying to be a good mom and order immediately and it backfired. She said no problem. She called up the order and changed the sizes and said all done. I believe I was in shock. I asked, what else do I need to do ... are you sure ... it's that easy???? She said everything what taken care of. AMAZING! Less then 2 minutes on the phone and she corrected the order. No questions asked. (And, when Katie opened the package, it was completely correct!)
That's the way customer service is supposed to be done. Do your job. Make it easy on the customer. Life is simple. I'll be buying from Victoria's Secret again because they know how to do customer service (and my daughter looks good in the stuff)!
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