Here we go again. Two weeks ago, Old Navy sent me an email announcing a $1 flip-flop offer on a specific day. You can’t beat $1 flip-flops and shouldn’t every woman have flip-flops in EVERY color? It’s a big deal for me to go shopping anyway, let alone on a busy day. But I went. And Old Navy had ZERO women’s flip-flops left. The cashiers didn’t seem to care so I asked for a manager.
The manager told me they don’t give out rain checks, but he said, “Here’s the secret. You can buy the men’s flip-flops. Then, in a week, when we get re-stocked, you exchange the flip-flops because you had the wrong size.” I confirmed that this was OK to do. He said absolutely no problem and then you’ll get your $1 flip-flops since they didn’t have any more to sell that day.
OK. I bought five pair of men’s flip-flops and went home
A week later, just as the manager suggested, I called the story to verify they had lots of colorful women’s flip-flops. YES! Off to Old Navy. Great customer service, right? Well, so far.
I was at check-out when one cashier asked the other cashier, “Do we exchange men’s for women’s?” No. Wait a second, I immediately got defensive and started to explain that I did exactly what the manager told me to do. I described the manager. I told the teenage cashiers EXACTLY what the manager said. I was about ready to call for today’s manager on duty, when the cashiers said, “Well, we’ll do it for you today, this one time, but not again.” They continued to act like it was a big favor to me.
I said, “You don’t have to teach me. If a mistake was made, you need to talk to your manager and re-train him … or maybe be thankful and nice to customers.
Although I walked out of Old Navy with my flip-flops, I felt like a criminal. My husband proposed that I brought these types of experiences on myself. How? I was simply following the directions the manager gave me. I no longer see myself as a regular Old Navy customer. There are too many choices to give business to companies that don’t appreciate it.
The manager told me they don’t give out rain checks, but he said, “Here’s the secret. You can buy the men’s flip-flops. Then, in a week, when we get re-stocked, you exchange the flip-flops because you had the wrong size.” I confirmed that this was OK to do. He said absolutely no problem and then you’ll get your $1 flip-flops since they didn’t have any more to sell that day.
OK. I bought five pair of men’s flip-flops and went home
A week later, just as the manager suggested, I called the story to verify they had lots of colorful women’s flip-flops. YES! Off to Old Navy. Great customer service, right? Well, so far.
I was at check-out when one cashier asked the other cashier, “Do we exchange men’s for women’s?” No. Wait a second, I immediately got defensive and started to explain that I did exactly what the manager told me to do. I described the manager. I told the teenage cashiers EXACTLY what the manager said. I was about ready to call for today’s manager on duty, when the cashiers said, “Well, we’ll do it for you today, this one time, but not again.” They continued to act like it was a big favor to me.
I said, “You don’t have to teach me. If a mistake was made, you need to talk to your manager and re-train him … or maybe be thankful and nice to customers.
Although I walked out of Old Navy with my flip-flops, I felt like a criminal. My husband proposed that I brought these types of experiences on myself. How? I was simply following the directions the manager gave me. I no longer see myself as a regular Old Navy customer. There are too many choices to give business to companies that don’t appreciate it.
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