Stress is not good for pain. I spent a good chunk of time this morning on the phone with Wachovia Bank. Somehow (they could not explain) they sent my Verizon payment to GM Auto Financing. I used on-line bill pay through Wachovia to pay my Verizon bill; I have NO account with GM Auto. I have no idea how or why Wachovia sent my money to GM. The only way I found out about the bank’s mistake was GM Auto wrote me a letter asking what account I wanted to put that money toward?
Of course, the people at Wachovia didn’t want to take responsibility for their mistake. They blamed it on the outside company that administers their bill pay. Now, I do believe that Wachovia should be all over this outside company, but that outside company means nothing to me. I go to the Wachovia site to pay bills and it comes out of my Wachovia bank account. To me, the problem is Wachovia.
After endless time on the phone, Wachovia said they would take care of it and get my money back from GM Auto; pay Verizon (including all late fees at their expense), write me an apology, etc. IF (big IF) they do that to my satisfaction within three days, they might continue to be my bank. BUT (big BUT), how can you trust a bank that sends money to the wrong place and doesn’t even know they did wrong and refuses to accept responsibility? Step up Wachovia and stop causing stress in my life. It hurts my back to be on the phone so long AND be stressed.
Of course, the people at Wachovia didn’t want to take responsibility for their mistake. They blamed it on the outside company that administers their bill pay. Now, I do believe that Wachovia should be all over this outside company, but that outside company means nothing to me. I go to the Wachovia site to pay bills and it comes out of my Wachovia bank account. To me, the problem is Wachovia.
After endless time on the phone, Wachovia said they would take care of it and get my money back from GM Auto; pay Verizon (including all late fees at their expense), write me an apology, etc. IF (big IF) they do that to my satisfaction within three days, they might continue to be my bank. BUT (big BUT), how can you trust a bank that sends money to the wrong place and doesn’t even know they did wrong and refuses to accept responsibility? Step up Wachovia and stop causing stress in my life. It hurts my back to be on the phone so long AND be stressed.
No comments:
Post a Comment