Candy's continuing and personal story about life with chronic pain after suffering a broken back. T5 refers to the fifth thoracic vertebra ... broken in 2003.
Tuesday, November 11, 2008
Going above and beyond at a restaurant
I'm usually the person who speaks up about poor customer service. Today, I'd like to commend Provino's Restaurant in Duluth, Georgia for good customer service. This past weekend, my husband and I went to Atlanta to visit his son and celebrate his birthday. We went to Provino's. The food was good, including those cute little garlic rolls (that were never-ending). Our waitress was just the correct amount of attentive throughout the meal. When we received our check, we noticed that it was not our check (it was much less). We told our waitress and asked for the correct check. She was apologetic and offered us a complimentary dessert to off-set the hassle. Really, getting the wrong check was no hassle. She asked us a couple times if we wanted dessert -- we said no. It really was not a problem. When we paid (by credit card), she came back with the receipt to sign and said she had deducted the glass of wine my husband had. How nice. We definitely did not expect that. We were not upset over receiving the bill. We never would have asked for anything special. But, she did do something to make sure we left with good feelings. And we did. I'm guessing that a glass of house red is not a big expense for them, but look at the result. I told several people about the service and our experience and am now writing about it here. People -- customer service is easy! Thank you Provino's. Based on your service, we'll be back.
Labels:
customer service
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